Small Problems, Big Consequences: How Smart Contracts and Claims Practices Reduce Disputes Before They Start

Construction disputes rarely start with a single major event. More often, they are the result of a “dispute snowball”—a series of small, avoidable process gaps that gain momentum until they impact project delivery and profitability.

In this recorded session, originally presented for AIQS, we explore how Quantity Surveyors and Contract Administrators can use smarter claims practices to stop disputes before they start.

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What You’ll Learn

• The Construction “Dispute Snowball”: Understanding how minor administrative gaps and early process oversights gain momentum and escalate into major project disputes.
• Contract Setup and Variations: Best practices for aligning expectations from the start and standardising the tracking and approval of variations to ensure transparency.
• Retention and SOPA Compliance: Navigating the regulatory requirements of the Security of Payment Act (SOPA) and managing retention sums to protect cash flow and reduce legal risk.
• Digital Transformation in Claims: Moving beyond manual spreadsheets to reduce the data entry errors and version control issues that frequently trigger conflict between parties.
• Quantity Surveyor and CA Workflows: Practical strategies for Contract Administrators and Quantity Surveyors to replace fragmented communication with a single source of truth for all progress claims.

Expert Speaker:

Claire Jenkin | Product Manager, Payapps

Claire Jenkin has over eight years of experience in the construction technology space. Having worked closely with commercial teams and subcontractors, Claire is passionate about helping the industry digitise workflows to foster more efficient and collaborative project environments.