The State of Progress Claims

What is it really like for subcontractors to manage progress claims?

Progress claims are a shared commercial process — but subcontractors and main contractors do not always experience them in the same way.

Payapps surveyed 754 subcontractors across Australia and New Zealand to understand where friction builds, what subcontractors value and how the claims and payment experience can influence future working relationships.

The report explores what those findings mean for both subcontractors submitting claims and main contractors assessing them.

What You’ll Discover

• Where progress claim admin and process friction are building
• Why variations remain a leading source of disputes
• How payment experience can influence builder reputation and future work
• What subcontractors value most from the claims process
• Where digital workflows help — and where fragmentation creates new problems

Key Findings

• 76% re-enter progress claim information across different systems regularly or sometimes.
• 50% rank variation disputes among their top three sources of progress claim friction.
• 77% say a builder’s payment reputation influences whether they bid for or price future work.
• 57% have increased their rates or added a payment-risk margin at least sometimes because of slow or unreliable payment.

Who Should Read It?

For subcontractors looking to benchmark their experience against the wider market, and main contractors wanting to better understand what their supply chain values from the claims and payment process.

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